Last Updated: 9 June 2026
At Get Hosting UK, we are committed to protecting and respecting your privacy. This policy explains how we collect, store and process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data We Collect
To provide you with web hosting, VPS, reseller hosting, domain registration and related infrastructure services, we may collect the following categories of personal data:
- Identity and Contact Data: name, email address, physical address and telephone number.
- Financial Data: payment details and billing addresses. Payment card details are processed securely by our payment gateways; we do not store full card numbers on our servers.
- Technical Data: IP addresses, login data, browser type, time zone setting, device data and related diagnostic information.
- Service Data: communications with our support team, server logs, account preferences and service history.
2. How We Use Your Data
We use your data to create and manage your account, deliver hosting services, process payments, register domains, provide technical support, secure our platform, prevent fraud, comply with legal obligations and improve our services.
3. How We Store Your Data
Your personal data is stored securely using encrypted systems and strict access controls. Our services are positioned around UK-sovereign infrastructure and datacentre locations including London, Manchester, Maidenhead, Ipswich and Portsmouth. We apply technical and organisational safeguards designed to prevent unauthorised access, alteration, disclosure or loss.
4. Who We Share Your Data With
We never sell your data. We only share data with trusted third parties where necessary to deliver services or meet legal obligations:
- Domain Registrars: such as Nominet for .uk domains, or registrar partners such as Enom/OpenSRS, to register domains in your name.
- Payment Processors: such as Stripe or PayPal, to process subscription payments securely.
- Software Partners: such as cPanel, for licensing verification and platform operation.
- Law Enforcement: where legally compelled by UK authorities or where we need to report criminal activity.
5. Data Retention
We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes and maintain accurate business records. Basic billing records may be retained for up to 6 years to comply with HMRC tax and accounting requirements.
6. Your Rights
Under UK GDPR, you hold specific rights regarding your personal data:
- Right to Access: request a copy of the data we hold about you.
- Right to Rectification: correct inaccurate or incomplete data.
- Right to Erasure: request deletion of personal data where it is no longer necessary for us to retain it.
- Right to Portability: request your data in a structured, machine-readable format.
- Right to Object or Restrict: ask us to stop or limit certain processing activities where applicable.
To exercise these rights, open a support ticket or email support@gethosting.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
7. Security
We use access controls, encryption, monitoring and secure administrative processes to protect customer data. You are responsible for keeping your own passwords, control panel credentials, API keys and VPS root or administrator credentials secure.
8. Contact
Privacy requests can be sent to support@gethosting.uk or submitted through the WHMCS support ticket system.